Return Policy

Overview

We have a 30-day return policy for any physical items, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (or equivalent to safe the product). You’ll also need the receipt or proof of purchase. To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: Schaffmill 2., Grevenmacher, Grevenmacher, L-6778, Luxembourg. If your return is accepted, we’ll send you the instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Luxembourg, shipping your goods may take longer than expected. You can always contact us for any return questions at [email protected].

Service Cancellation

3-Day Cancellation Window: Clients may cancel any service within three (3) days of initiating a contract without incurring additional charges. This grace period is designed to give you the confidence and comfort in your decision to choose our services.

Contractual Period Payment Obligation: If a service is canceled after the initial 3-day period, clients are required to fulfill the financial obligations for the entire contractual period. This means that if you have entered into a monthly or yearly contract with us, payment for the full term of that contract is required, regardless of the cancellation date.

Monthly or Yearly Contracts: Our services are provided either on a monthly or yearly basis. The specific terms, including payment obligations and service details, are outlined in the contract agreed upon at the beginning of the service period.

No Refunds for Partial Periods: In the event of cancellation after the 3-day grace period, please note that we do not provide refunds or credits for partially used service periods. The payment requirement remains in effect until the end of the current contractual period.

Notification of Cancellation: To cancel a service, clients must provide a written notice of cancellation. This ensures clear communication and helps us process your request promptly.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 3 day cooling off period Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].